Exchange and refund

Unworn clothing:

 Upon presentation of the invoice, all exchanges or refunds of the equivalent amount will be granted during the school year in which the item was purchased. New items can be refunded within 120 days of purchase.

Exchange requests by mail or via the school must be accompanied by the exchange and refund form which you can download by clicking here:
pdfReturn and Exchange Form

Your order was received by mail and you wish to exchange an item?

Print and complete the exchange and refund form. Affix the new post label on the package.

Have you received your order through the school and want to make a return?

Print and complete the exchange and refund form. Leave the bag back at the school reception. We will carry and collect the return bags once a week. Following the delivery method chosen, please follow the given guidelines.

Alterations:

No clothing that has been altered can be exchanged or refunded.

Already worn or washed clothing

No clothing that has already been worn or washed may be exchanged or refunded.

Manufacturing defects

Products with a manufacturing defect will be corrected or exchanged/refunded as required within four months after receipt or purchase of the merchandise only upon presentation of the invoice. The same policy applies to shoes..

Conditions :Following the maintenance instructions on the label. Seams not meeting our quality standards. Breakage of accessories (buttons, staples, etc.)

Final sale

All clothing purchased at the final sale is neither exchangeable nor refundable.