Exchange and refund

Unworn clothing:

Upon presentation of the invoice, all exchanges or refunds of an equivalent amount is granted during the school year in which the item was purchased. The new item* is refundable within 120 days of purchase. After this period, the item is exchangeable for another item of equal value.

*The item must not have been tampered with, retouched or washed. The removal of the wash label, the installation of a personalized label and the pants hem are considered alterations.

Stockings, tights and swimsuits, out of their original packaging, are neither exchangeable nor refundable.

Your order was received by mail and you wish to return or exchange an item?

1. Print and complete the exchange and refund form. pdfReturn and Exchange Form

2. Affix the prepaid new post label (included in your package) on the package and send it by mail.

Have you received your order through the school and want to make a return or an exchange?

1. Print and complete the exchange and refund form. pdfReturn and Exchange Form

Leave the order to be returned at the school reception. Our delivery person will come to school once a week to collect returns (participating schools and during the school year only).

Any exchange or refund can be made directly in the Unimage store that serves your school. Please see the "Hours of Operation" section to find the corresponding store.

Already worn or washed clothing

Any item of clothing that has already been worn, washed or altered cannot be exchanged or refunded.

Manufacturing defects

Any product with a manufacturing defect will be repaired, exchanged or refunded as needed within 120 days of receipt or purchase of the merchandise, upon presentation of the invoice only. The same policy applies to shoes.

Example: seams that do not meet our quality standards. Breakage of accessories (buttons, staples, etc.)

Conditions: Respect and application of the maintenance instructions on the label.

Final sale

All clothing purchased at the final sale is neither exchangeable nor refundable.

Clothing in liquidation

A garment purchased in liquidation is exchangeable only, according to the available inventory (120 days following the purchase).